FAQs
ABOUT THE BRAND
What is Haru Clean?
Brand Story and Philosophy
Haru Clean stems from the Japanese word “Haru” (はる), which means “Spring.” It celebrates that time after winter when plant life begins to appear. It is a sign of hope and birth. Literally, Haru also means source of fresh water.
The brand promotes the virtue of Kaizen (改善), also known as the Japanese method of forming a good habit always, all ways. The brand creates a natural and amazing sterilizer that follows the notion of Ikigai — the perfect balance of mildness to the skin and power against 99.99% of germs and viruses.
Brand Background
Haru Clean is owned by I - Foods Group Inc (IFGI), co-owned & managed by Ms. Karen Co Kehyeng. Haru Clean is one of the few partnerships the latter has had with IFGI. In the past, the same partnership has operated a few food retail outlets together (e.g. Spatzle Euro Market Cafe in Shangrila , Stackers Burger Cafe in Greenhills Promenade).
Haru Clean evolved out of IFGI’s several ventures as a food retail company that founded some of the country's memorable brands: Teriyaki Boy and Peri Peri Chicken,. It started with a roll-out for a disinfectant facility for many of its brands, and the same of which is used in the commissaries in Japan. Haru Clean attempts to bring this technology with gentler formulation as a skin disinfectant.
ABOUT THE PRODUCT
What is HoCl?
HoCl is a sterilizing agent that our own white blood cells release to help fight infections.
How does HoCl work?
It's all down to chemistry. HoCl works by attacking the cell membranes of bacteria. By breaking these membranes down, it prevents them from spreading or reproducing.
Think about how our white blood cells work, when they produce HoCl, they attack virus in our body and break them down. This is pretty much the function of HoCl in Haru Clean.
What does HoCl smell like?
Haru Clean is Artificial Fragrance-Free. It may have a faint chlorine smell known as FAC or Free Available Chlorine. Adding fragrance or chemicals to the solution might alter and cause problems to the formulation's efficacy.
It is also important to note that a lot of people, including babies, are allergic or sensitive to fragrance. With Haru Clean, fragrance is one thing we suggest everyone can do without, for the benefit of our skin!
What is the HoCl Concentration of Haru Clean?
Haru Clean has a concentration of 100PPM and has a pH level of 5.5, exactly like the human skin.
Where can I use Haru Clean on?
The formulation of Haru Clean makes it safe ideally anywhere all over your body! May it be face, hands, legs or whatsoever. With Haru Clean, you are free to sterilize always, all ways without the worry of your skin drying!
Can I spray it on my face / hair / body?
Yes, definitely! With Haru Clean's gentle formulation, it makes it safe for humans to use it anywhere around the body including your face. It may also be useful to note that HoCl is a sterilizing ingredient also produced by our white blood cells so it's really all-natural and safe!
Is it safe for babies?
Yes, definitely! With Haru Clean's gentle formulation, it makes it safe for us to use it even on babies or toddlers. It may also be useful to note that HoCl is a sterilizing ingredient also produced by our white blood cells so it's really all-natural and safe!
There are also studies available they use it to change babies' diapers and relieves rashes and itchiness.
*It is, however, important to note that it cannot be used as an alternative medical solution for all skin problems. So be sure to consult with your pediatricians / dermatologists if there are any skin conditions that your kid is currently experiencing.
Is it safe for pets?
Yes, definitely! With Haru Clean's gentle formulation, it makes it safe to use not just for humans but for our precious buddies too!
It may also be useful to note that HoCl is a sterilizing ingredient also produced by our white blood cells so it's really all-natural and safe!
Why don't I find more HoCl products if the ingredients are so simple?
Even though the chemistry of HoCl seems easy, the process to do it is another story. It requires the right equipment and facility to be done right. With Haru Clean, there is an added meticulous process to ensure that the solution is pH neutral.
Also, it is only recently that the product's shelf life has improved. Through the Advanced Japanese Technology and Formulation that we use, HoCl has been manufactured with a longer shelf life. This is why today we are able to proudly bring these products to you.
Where is Haru Clean produced?
HoCl is freshly bottled locally using Advanced Japanese Technology and Formulation. Because of the delicate nature of the solution, being all-natural and chemical-free, bottling it locally ensures its shelf-life. It also preserves the solution against too much heat and sunlight which can make its formulation unstable.
Is Haru Clean FDA Approved?
Usage of HoCl is generally approved by FDA. The technology used to create Haru Clean is also approved by USA FDA, UK NHS, and Japan's Ministry of Health.
Does Haru Clean have any lab test certifications?
Yes we do! We are certified by the following lab:
• SGS - a multinational company that provides inspection, verification, testing and certification services in their acclaimed laboratories.
Where else is HoCl being used?
HoCl is widely used in industrial settings, food safety and hospitals. It is even used in various countries as the main disinfectant against the spread of COVID-19. That is how safe and effective it is.
Are there any care instructions I need to know about Haru Clean?
Because of its chemical composition, HoCl dissipates over time. To make sure Haru Clean remains effective, you should finish them in 5-6 months.
Haru Clean must also be stored away from heat and sun exposure.
When does the product expire?
To make sure that Haru Clean remains effective, we make them fresh and should last 5-6 months. An expiration date label is being observed in all of our products in dd/mm/yr format. Please notify us when you can't find an expiration code attached on your purchased items.
What is the bottle design of Haru Clean?
Here is a photo guide for your to appreciate the Flairosol design better:
GENERAL
How do I store my Haru Clean?
Haru clean must be stored in a cool dry place. It must be kept away from heat and sun exposure to ensure the stability of its components.
How to place an order?
You may place an order by clicking on your desired product at Haru Clean Web Shop. You may also choose to order through our Lazada and Shopee accounts.
How can I pay?
You may pay through Debit or Credit Card or GCash.
Where do I send my proof of payment?
You may send your proof of payment to hello@haruclean.com or by sending us a message on instagram @haruclean
Do you have discounts for bulk orders?
We don't specifically have discounts for bulk orders but you may choose to purchase from our bundle sets that have exclusive freebies. Find them at: Haru Clean Bundle Deals
Do you have a pricelist?
Please check out Haru Clean Web Shop for our full price list.
Why do the 300ml bottle sets and starters kits have the same price as the 150ml bottle sets and starter kits?
Because we wanted you to save more! We decided not to change the price of our 300ml Bottle Sets and Starter kits and just recently added a 150ml Bottle Variant. This means that you're getting the 300ml Bottle Set or Starter Kit for the price of the 150ml Bottle Set or Starter Kit respectively. A secret treat!
SHIPPING
How do you ship your items?
For courier delivery options, we pack them in bubble wrap to ensure that you receive the items in good shape
What courier service do you use?
We used Blitz Delivery as our standard third party courier service provider. This is because Blitz is created by Tech Savvy people who even sends you a message to confirm the pin of your address to ensure you receive them.
For bulk orders, you may choose from LBC, Gogo Express and own booking of Lalamove / Grab / other delivery services
How much is the shipping fee?
Our base for our courier Blitz Delivery is 90 pesos, but it still depends on what you're ordering. Your shipping fee is computed according to the weight of purchased items.
If the weight exceed the capacity of Blitz, it will prompt "To be Computed," then we'll usually offer to have it sent via Lalamove or any other delivery services that may be cheaper for you.
How do I track my orders?
A standard delivery tracking is done through Blitz delivery. Their tracking link can be found here.
The tracking no. should be sent to your e-mail for your reference once order has been paid for.
Do you have same delivery?
We usually follow a Next Day delivery option rather than same day. This is because we always make our solutions fresh to ensure you maximize the shelf life of Haru Clean.
Feel free, however, to send us a message on instagram or send us an email at hello@haruclean.com as there may be a possibility for us to accommodate it.
Do you allow warehouse pick ups?
Yes we do! Please note, however, that we follow an order code presentation upon pick up to assist our guards in sorting our outgoing orders. Don't worry! We'll provide them to you and give you further instructions.
There was a failure in the delivery of my order. What do I do?
We apologize for this! Kindly send us a message on instagram or send us an email at harucleanjapan@gmail.com so we may assist you in putting it forward to our chosen courier provider.
ORDER CONCERNS
I received the wrong items, what should I do?
We apologize for this oversight! Kindly send us a message on instagram or send us an email at harucleanjapan@gmail.com so we may assist you further.
The items I received are damaged, what should i do?
We apologize for this oversight! Kindly send us a message on instagram or send us an email at harucleanjapan@gmail.com so we may assist you further.
STORE
Where is your store located?
We don't have an official store yet but our warehouse pick up is located at 223 Oranbo Drive, Brgy. Oranbo, Pasig City. Blue Gate Near the Oranbo Brgy. Hall,.
Can I pick up my order at your warehouse?
Sure! Please note, however, that we follow an order code presentation upon pick up to assist our guards in sorting our outgoing orders. Don't worry! We'll provide them to you and give you further instructions.
Where else can we purchase your items?
You may find us through our Lazada and Shopee accounts.
We're also available at https://babyandbeyond.ph/ and https://naturallybaby.ph/
LIMITED EDITION PRODUCTS
Can you tell us about your Limited Edition Products?
We often launch limited edition products because we love to celebrate the Haru Habit in different seasons or occasions!
These variants, however, remain to be artificial fragrance free to preserve the purity of our ingredients.
It is also important to note that a lot of people, including babies, are allergic or sensitive to fragrance. With Haru Clean, fragrance is one thing we can all do without for the benefit of our skin!